Technical Onboarding Consultant

2 weeks ago


Lahore, Punjab, Pakistan Joblogic Service Management Software Full time

Direct message the job poster from Joblogic Service Management Software

Senior Technical Recruiter @Joblogic | Talent Acquisition | People Management | Talent Management

About Company:

Established in 1998, Joblogic is the fastest growing UK-based SaaS Company, with offices in the UK, Pakistan and Vietnam. We have been in the business for over 20 years, currently enjoying significant growth and expanding our operations nationwide.

Joblogic is a leading industry in service management software, providing field service businesses (i.e, HVACR, Plumbing & Heating and Electrical Contracting and Maintenance) across the world with an all-in-one management solution SaaS / CRM. Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance and achieving rapid growth for all field service businesses. At Joblogic, our culture starts with our people.

Description:

We are seeking a dedicated and detail-oriented Implementation and Onboarding Consultant to join our team. As an Implementation and Onboarding Consultant at Joblogic, you will play a crucial role in ensuring a seamless transition for our new customers.

Responsibilities:

  1. Collaborate with customers to understand their specific SAAS requirements and business processes.
  2. Develop and implement tailored onboarding plans for each customer, ensuring a smooth transition to Joblogic.
  3. Configure and customize the Joblogic platform according to customer needs and preferences.
  4. Provide support to customers to ensure they are fully proficient in using Joblogic.
  5. Act as the primary point of contact for customers during the onboarding and implementation process, addressing any concerns or issues promptly.
  6. Work closely with internal teams, including sales, technical teams, customer support, and training, to ensure a coordinated and successful onboarding experience for customers.
  7. Stay updated on industry trends and best practices related to SAAS implementation and onboarding.

Qualifications:

  1. Bachelor's degree in business administration, Information Technology, or a related field.
  2. Proven experience in SAAS implementation and onboarding, preferably in a customer-facing role.
  3. Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  4. Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal teams.
  5. Proficiency in using SAAS platforms and related technologies.
  6. A proactive and results-driven mindset, with a focus on delivering exceptional customer experiences.

We offer market leading salary, comprehensive benefits package, and a collaborative work environment. If you are passionate about delivering exceptional services, we would love to hear from you.

What we Offer:

  1. Professional Working environment
  2. Life Insurance & Medical Insurance (Including Family)
  3. Provident Fund
  4. Maximum 45 Weekly Hours (Monday-Friday)
  5. Company trip annual
  6. Have a chance to work on site with the UK and Vietnam team
Seniority level

Entry level

Employment type

Full-time

Industries

Software Development

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