Dastak Operations Specialist

5 days ago


Karachi, Sindh, Pakistan The Citizen Foundation Full time
Job Description

The Citizen Foundation is seeking a skilled Dastak Operations Specialist to support the Lead Dastak TT in carrying out tasks related to data entry, information recording and management, fee collection and management, attending calls, and managing online training sessions.

Key Responsibilities:
  • Data Management: Ensure accurate data entry, clean and organize registration data, and maintain reliable information processes. Update enrolment and payment records.
  • Fee Collection: Receive and record payments, upload receipts, and update contact statuses.
  • Software Usage: Handle detailed tasks using platforms like Zoom and LMS for smooth operations.
  • Communication with Trainees: Provide guidance, resolve queries through calls, and share updates via WhatsApp messages.
  • Enrolment & Scheduling: Manage enrolment data, create WhatsApp groups, handle rescheduling requests, and share schedules and trainee IDs.
  • Follow-Ups: Share weekly reports, track attendance, submissions, and dropouts, and follow up on queries and calls.
  • Graduate Communication: Guide potential graduates, call for testimonials, and upload their responses.
  • Team Coordination: Support team communication and ensure regular updates in group settings like orientations and graduations.
  • Post-Training Tasks: Dispatch certificates and complete post-training communications with graduates.
  • Team Contribution: Collaborate effectively by accomplishing tasks on time and supporting additional assigned duties.
Requirements:

- Assist Lead Dastak TT in carrying out tasks related to data entry, information recording and management, fee collection and management, attending calls, and managing online training sessions.
- Perform various tasks using software such as Zoom and LMS
- Communicate effectively with trainees, provide guidance, and resolve queries through calls and WhatsApp messages
- Maintain accurate and reliable data, including enrolment and payment records
- Support team communication and ensure regular updates in group settings
- Collaborate effectively by accomplishing tasks on time and supporting additional assigned duties



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