Application Support Specialist

1 week ago

Karachi, Sindh, Pakistan beBee Careers Full time

As a dedicated Application Support Analyst, you will be the first point of contact for clients, focusing intently on customer satisfaction and relationship management. Your exceptional verbal and written communication skills will help resolve user knowledge-caused issues, configuration, troubleshooting, and software installation problems.

You will meet all defined service levels for unresolved problems, re-assign tickets to internal or external teams, and participate in team meetings. You will also attend product training sessions as required and make recommendations to address problems, improve service, and provide better support.

This role requires strong analytical skills to resolve customer issues, excellent interpersonal skills, and a positive team attitude. You will work from our Contour-Karachi office, Monday to Friday, 8 AM to 5 PM EST (5 PM to 2 AM Pakistan Standard Time), with the option to work weekends if needed.

Responsibilities

  • Resolve user knowledge-caused issues and other configuration, troubleshooting, and software installation issues.

  • Meet all defined service levels for unresolved problems, re-assign tickets to internal or external teams.

  • Attend and participate in Team meetings.

  • Attend CHS product training, as required.

  • Makes recommendations to address problems, improve service, and provide improved support.

Required Skills and Qualifications

  • University degree in Accounting or related fields.

  • Some experience working on software support would be an asset, preferably with international customers.

  • Industry experience in residential/commercial construction, property management, real estate management concepts/methodologies, and general accounting practices.

  • Proficient in MS Windows applications.

  • Excellent communication skills with clients at all levels.

  • An aptitude for caring for Customers.

  • Must have the analytical ability to resolve customer issues.

Benefits

  • Market-leading salary.

  • Medical coverage – self & dependents.

  • Parents medical coverage.

  • Provident fund.

  • Employee performance-based bonuses.

  • Home internet subsidy.

  • Conveyance allowance.

  • Profit sharing plan [tenured employees only].

  • Life benefit.

  • Child care facility.

  • Company-provided lunch/dinner.

  • Professional development budget.

  • Recreational area for in-house games.

  • Sporadic on-shore training opportunities.

  • Friendly work environment.

  • Leave encashment.

Other Perks

  • Flexible work timings with option to work weekends.

  • Opportunity to work with a global enterprise software conglomerate.

  • Chance to develop your skills and grow professionally.

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