Support Professional

3 days ago

Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 1,050,000 - 1,350,000

Job Title: Customer Service Specialist

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Job Description:

  • The Customer Support Representative will be responsible for providing exceptional customer service to clients across various platforms, ensuring timely and professional communication.
  • The ideal candidate will possess strong written and verbal communication skills, with the ability to craft personalized proposals and tailor messages for different audiences and platforms.
  • Experience with freelancing platforms such as Upwork, Fiverr, or Freelancer is highly desirable, along with proficiency in LinkedIn Sales Navigator and other lead generation tools.
  • The successful candidate will be able to analyze client requirements, suggest effective bidding strategies, and consistently meet or exceed sales targets through strong pitching, negotiation, and follow-ups.

Required Skills and Qualifications:

  • Proven experience in sales, client communication, or business development, preferably within a software or digital services company.
  • Hands-on experience with proposal crafting and bidding techniques, with excellent written and verbal communication skills.
  • Strong negotiation and persuasion skills, with a track record of closing deals and exceeding sales targets.
  • Proficiency in CRM tools, email marketing campaigns, and lead generation strategies.
  • Ability to understand technical services/solutions and explain them clearly to potential clients.

Benefits:

  • EOBI
  • Provident Fund
  • Medical Health Insurance
  • Accommodation
  • Annual Leaves
  • Casual leaves
  • Sick Leaves
  • Bereavement Leaves
  • Marriage Leaves
  • Paternity Leaves
  • Maternity Leaves
  • Recreational area for in-house games

Why You Should Join Us:

  • A growth mindset through the help of experienced mentors.
  • A dynamic environment that encourages initiatives and promotes agility.
  • Market Competitive Compensation based on qualifications and skill set.
  • An equal employment opportunity provider.

Key Responsibilities Include:

  1. Leverage expertise in freelancing platforms to generate leads and secure new business opportunities.
  2. Craft persuasive proposals tailored to client needs and project scopes.
  3. Conduct proactive outreach to identify and engage potential clients across multiple platforms.
  4. Consistently meet or exceed monthly/quarterly sales targets through strong pitching, negotiation, and follow-ups.
  5. Manage all client communication with professionalism and clarity.
  6. Collaborate with internal teams to design and execute B2B sales strategies and email marketing campaigns.
  7. Maintain accurate records of client interactions, proposals, and updates using CRM tools.

Requirements:

  • Proven experience in sales, client communication, or business development.
  • Hands-on experience with freelancing platforms and proposal crafting techniques.
  • Excellent written and verbal communication skills.
  • Strong negotiation and persuasion skills.
  • Proficiency in CRM tools and lead generation strategies.

What We Offer:

  • EOBI
  • Provident Fund
  • Medical Health Insurance
  • Accommodation
  • Annual Leaves
  • Casual leaves
  • Sick Leaves
  • Bereavement Leaves
  • Marriage Leaves
  • Paternity Leaves
  • Maternity Leaves
  • Recreational area for in-house games

Other Opportunities:

  • Training and Development programs.
  • Growth opportunities through mentorship and career advancement.

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