
Customer Support Professional
3 days ago
Job Title: Customer Support Representative.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional support to our customers via phone, email, and chat.
- Your primary responsibility will be to respond to customer inquiries in a timely and professional manner.
This is a fantastic opportunity to work with a dynamic team and make a real impact on our customers' experiences.
Key Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Collaborate with cross-functional teams to resolve complex service requests.
- Support onboarding of new customers by delivering introductory walkthroughs.
- Troubleshoot basic technical issues and provide accurate solutions.
- Guide customers through product features and account setup.
- Escalate complex issues to relevant departments or supervisors.
- Maintain detailed and accurate customer interaction records.
- Follow communication scripts and adhere to support protocols.
- Meet performance targets related to response time, resolution rate, and satisfaction.
We offer a competitive salary package, monthly performance-based increments, and cash bonuses. Our benefits include free food, 24/7 access to the office, company-issued laptops, and a fast network. You'll also have access to learning resources, a knowledge base library, and recreational activities. We're committed to creating a positive work environment that fosters growth and development.
If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we'd love to hear from you
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