Senior Client Relationship Manager

1 week ago

Rawalpindi Cantonment, Pakistan beBeeClientSuccess Full time 800,000 - 1,200,000

Role Overview:

We are seeking a highly motivated and results-driven professional to ensure timely and professional communication with assigned clients.

  • Serve as the primary point of contact for assigned clients.
  • Understand client needs and business objectives to ensure product adoption and satisfaction.
  • Handle client queries, troubleshoot issues, and provide prompt resolutions.
  • Collaborate with internal departments to address client feedback and improve services.

Key Responsibilities:

  • Track key account metrics (e.g., client satisfaction scores, retention rates, product usage).
  • Prepare and present regular reports on client status, feedback, and improvement opportunities.
  • Participate in client on-boarding and training sessions.

Requirements:

  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • Minimum 3 years of proven experience in Customer/client Success, Account Management, or similar client-facing role.
  • Excellent verbal and written communication skills.
  • Comfortable working night shift to accommodate international clients.

Benefits:

  • Annual Leaves
  • Performance Bonuses
  • In-house Gym Facilities
  • Internal Training's
  • Career Growth Plan

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