Technical Support Specialist
20 hours ago
As a technical support specialist, you will serve as the primary point of contact for issues and questions about support processes and technical assistance via calls and emails.
Responsibilities include analyzing customer service requests and bugs, relaying findings to product and engineering teams, and evaluating existing tools to enable scaling.
- Bilingualism is essential with native speaker fluency in French and English (US).
- Excellent written communication skills are necessary in both languages.
- A natural ability to empathize with users is required.
- Strong analytical and problem-solving skills are essential.
Comfortable working rotational shifts and possessing excellent verbal communication skills.
Equal opportunity employer welcoming diverse backgrounds, experiences, abilities, and perspectives.
What We're Looking ForA professional with strong technical skills, excellent communication skills, and a passion for delivering exceptional customer support.
The ideal candidate will have experience in technical support, customer service, or a related field, with a proven track record of providing high-quality support and resolving complex issues.
They will be proficient in using various software applications, have strong analytical skills, and be able to work effectively in a team environment.
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