Customer Support Agent Position
15 hours ago
We are seeking a skilled Customer Support Specialist to provide exceptional support to our clients via chat, email, or phone.
About the Role- Provide top-notch support to customers in a timely and professional manner.
- Manage customer inquiries, product information, order tracking, returns, and account concerns effectively.
- Utilize Gorgias and Shopify to efficiently handle tickets and deliver fast, accurate support.
- Excellent written and spoken English communication skills.
- At least 1 year of hands-on experience with both Shopify and Gorgias.
- Ability to work independently and handle multiple conversations simultaneously.
- Empathetic, patient, and reliable when addressing customer concerns.
- A competitive salary with annual performance-based increases.
- Paid time off to rest and recharge.
- Health and dental insurance or a health stipend to promote your well-being.
- Opportunities to grow with us as we scale.
- We value our customers and strive to deliver an exceptional experience.
- We offer a dynamic and supportive work environment.
- We invest in our team's growth and development.
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