Customer Support Agent

2 weeks ago

Faisalabad Peoples Colony No, Pakistan Grow More Full time 350,000 - 500,000 per year

Job description

Company Description

Growmore IT Solutions is a dynamic and innovative technology company based in Faisalabad. We are dedicated to helping businesses thrive in the digital landscape by providing creative and customer-centric solutions. With a focus on excellence, we are a trusted partner for organizations looking to drive growth and efficiency through technology.

The Logistics Support Agent is responsible for addressing and resolving any disputes that may occur from preparation to dispatch through live calls. This role requires fluency in English, with Arabic being a significant plus. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to handle high-pressure situations effectively.

Key Responsibilities:

  • Live Call Support: Provide real-time support to riders through live calls, addressing and resolving any disputes or issues that arise during the preparation to dispatch phase.
  • Dispute Resolution: Investigate and resolve disputes between riders and the company, ensuring a fair and satisfactory outcome for all parties involved.
  • Communication: Maintain clear and effective communication with riders, ensuring they are informed and updated on the status of their issues.
  • Documentation: Accurately document all interactions, disputes, and resolutions in the company's system for future reference and analysis.
  • Coordination: Work closely with the dispatch and operations teams to ensure a smooth and efficient rider experience.
  • Customer Service: Provide excellent customer service, demonstrating empathy, patience, and a proactive approach to problem-solving.
  • Language Proficiency: Utilize fluency in English to communicate effectively, with the ability to leverage Arabic skills when necessary to support Arabic-speaking riders.
  • Training and Feedback: Participate in training sessions to stay updated on company policies and procedures, and provide feedback on potential improvements to the rider support process.

Qualifications:

  • Education: High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
  • Experience: Minimum of 1 year of experience in customer support, call center, or a related role.
  • Skills:
  • Fluency in Arabic is mandatory
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to handle high-pressure situations with composure and professionalism.
  • Proficiency in using customer support software and tools.
  • Other Requirements: Flexibility to work in shifts, including evenings and weekends as needed.

Preferred Qualifications:

  • Experience in thelogistics or a similar field.
  • Knowledge of slack
  • Previous experience in a bilingual customer support environment.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A dynamic and supportive work environment.
  • Commission

Application Process: Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to or WhatsApp

Growmore is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Contract

Contract length: 24 months

Pay: Rs35, Rs50,000.00 per month

Application Question(s):

  • Do you have used slack?

Work Location: In person

Application Deadline: 23/07/2025

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