Customer Complaints Handler Position

3 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Summary

We are seeking a highly organized and detail-oriented professional to handle customer complaints in a timely and professional manner.

Key Responsibilities:
  • Acknowledge and inform customers throughout the complaint process, ensuring transparency and understanding.
  • Handle new incoming complaints efficiently and effectively, prioritizing urgency and complexity.
  • Liaise with stakeholders to update and manage complaints processes and procedures, driving continuous improvement.
  • Document and maintain accurate information, investigation notes, and relevant paperwork, adhering to regulatory requirements.
  • Investigate complaints comprehensively and objectively, applying company policies, industry standards, and contractual obligations.
  • Communicate effectively with internal staff, customers, and external partners to resolve issues promptly and professionally.
  • Collate customer feedback, analyzing trends and insights to inform business decisions.
  • Prepare clear, informed responses to customers via letter or email, maintaining a high level of customer satisfaction.
RequirementsQualification and Experience:
  • Minimum 1 year's experience in customer service and/or quality/complaints function, with a proven track record of success.
  • Meticulous attention to detail, with the ability to prioritize tasks effectively and manage competing demands.
  • Highly organized, with a rigorous problem-solving approach and a commitment to continuous learning.
  • Ability to work collaboratively as part of a team, promoting a positive and inclusive work environment.
Work Details:

This is a full-time position based in an office environment, with regular working hours from 10am to 7pm.

The successful candidate will be offered a competitive salary package, commensurate with their skills and experience.



  • Islamabad, Islamabad, Pakistan Translation Empire Full time

    Job Description:We are looking for a skilled Quality Assurance and Complaints Handler to join our team at Translation Empire.About the Role:Investigate and resolve customer complaints in a fair and objective manner.Liaise with internal staff and external partners to gather information and evidence.Develop and implement effective complaint resolution...


  • Islamabad, Islamabad, Pakistan Translation Empire Full time

    Job Description:We are seeking a highly skilled Custmer Service Liaison Manager to join our team at Translation Empire.About the Role:Liaising with internal staff, customers, and external partners to investigate and resolve all issues.Ensuring complete information capture, investigation notes, and correct paperwork are documented and maintained.Preparing...


  • Islamabad, Islamabad, Pakistan Translation Empire Full time

    Key Responsibilities:Ensuring complaints are acknowledged and customers are kept informed throughout the complaint process.Handling all new incoming complaints.Liaising with the Complaints Manager to update and manage complaints processes and procedures.Ensuring complete information capture, investigation notes, and correct paperwork are documented and...


  • Islamabad, Islamabad, Pakistan Translation Empire PK Full time

    Job SummaryWe are seeking a skilled Complaints Officer to join our team at Translation Empire PK. As a key member of our customer service department, you will be responsible for ensuring that all complaints are handled efficiently and effectively.Key Responsibilities:Ensure timely acknowledgment of all complaints and provide regular updates to customers...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Are you a motivated and customer-focused individual looking for a new challenge? We are seeking a skilled Customer Service Representative to join our team.We specialize in providing innovative communication solutions to businesses and individuals in Rawalpindi, Pakistan. As a Night Customer Service Representative, you will be responsible for handling...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Overview: As a Customer Care professional, you will play a critical role in ensuring that our customers receive exceptional service and support. You will be responsible for receiving and resolving customer complaints in an authorized and timely manner, as well as streamlining market operations to ensure smooth functioning.About the Ideal Candidate:We are...


  • Islamabad, Islamabad, Pakistan Translation Empire Full time

    **Job Summary:**We are seeking a highly organized and detail-oriented Complaint Resolution Specialist to join our team at Translation Empire.About the Role:Ensure customer complaints are acknowledged and resolved in a timely and professional manner.Liaise with internal staff, customers, and external partners to investigate and resolve all issues.Maintain...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job DescriptionThis role involves handling customer inquiries and complaints via phone calls and email.Excellent communication and problem-solving skills are essential for success in this position.


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    We are looking for an exceptional individual who can excel in the world of customer experience (CX) with their remarkable communication skills and positive attitude. The ideal candidate will be responsible for providing top-notch solutions to a diverse range of customer queries through written and verbal communications.Key Responsibilities:Respond to...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Maintaining a positive and professional attitude toward customers is essential in this role.You will be responsible for responding promptly to customer inquiries, communicating with them through various channels, and acknowledging and resolving their complaints.To excel in this position, you should have a strong understanding of our products and services,...