
Customer Complaints Handler Position
3 days ago
We are seeking a highly organized and detail-oriented professional to handle customer complaints in a timely and professional manner.
Key Responsibilities:- Acknowledge and inform customers throughout the complaint process, ensuring transparency and understanding.
- Handle new incoming complaints efficiently and effectively, prioritizing urgency and complexity.
- Liaise with stakeholders to update and manage complaints processes and procedures, driving continuous improvement.
- Document and maintain accurate information, investigation notes, and relevant paperwork, adhering to regulatory requirements.
- Investigate complaints comprehensively and objectively, applying company policies, industry standards, and contractual obligations.
- Communicate effectively with internal staff, customers, and external partners to resolve issues promptly and professionally.
- Collate customer feedback, analyzing trends and insights to inform business decisions.
- Prepare clear, informed responses to customers via letter or email, maintaining a high level of customer satisfaction.
- Minimum 1 year's experience in customer service and/or quality/complaints function, with a proven track record of success.
- Meticulous attention to detail, with the ability to prioritize tasks effectively and manage competing demands.
- Highly organized, with a rigorous problem-solving approach and a commitment to continuous learning.
- Ability to work collaboratively as part of a team, promoting a positive and inclusive work environment.
This is a full-time position based in an office environment, with regular working hours from 10am to 7pm.
The successful candidate will be offered a competitive salary package, commensurate with their skills and experience.
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