
Quality Assurance and Complaints Handler
1 week ago
Job Description:
We are seeking a highly skilled Custmer Service Liaison Manager to join our team at Translation Empire.
About the Role:
- Liaising with internal staff, customers, and external partners to investigate and resolve all issues.
- Ensuring complete information capture, investigation notes, and correct paperwork are documented and maintained.
- Preparing clear, informed responses to customers via letter and email.
- Maintaining a high level of customer service at all times by taking control of any customer complaints that arise.
Key Responsibilities:
- Communicating outcomes to customers in a clear and concise manner.
- Liaising with the Quality Assurance team to develop and implement effective complaint resolution processes.
- Collaborating with internal staff to ensure a positive outcome for customers.
Requirements:
- Minimum 1 year's experience in a customer service or quality/complaints function.
- Meticulous eye for detail and ability to prioritize effectively.
- Highly organized with a rigorous problem-solving technique.
- Ability to work as part of a team and promote teamwork.
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