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IT Service Delivery Manager

1 week ago

Lahore, Punjab, Pakistan Virtual Force Inc. Full time

Welcome to Virtual Force Inc., a technology advisory and innovation platform that helps enterprises and founders build next-generation software products.

We provide comprehensive solutions for complex technology rollout and growth problems in various verticals, including Health Tech, FinTech, Ed Tech, Artificial Intelligence, BlockChain, and Digital Transformation.

**Responsibilities:**

  • Provide direct and responsive support for urgent analytical needs.
  • Collaborate with team members to identify the best approach for tackling complex technological infrastructure, security, or development issues.
  • E nsure high availability, performance, scalability, and security of production systems.
  • Implement 24/7 monitoring of production systems to detect potential issues promptly.
  • Develop and implement best practices to ensure 100% uptime and minimize downtime.
  • Identify opportunities for automation and implement process improvements to enhance DevOps operations.
  • Apply industry best practices to design and implement system-specific CI/CD processes.
  • Maintain accurate documentation of all systems, processes, and practices.

**Requirements:**

  • Bachelor's degree in Computer Science, IT, IS, or equivalent field.
  • A minimum of 2 years of experience in a related field.
  • Familiarity with container orchestration services, including AWS ECS, Dockers/Docker Swarm, and Kubernetes.
  • Knowledge of Infrastructure As Code tools, such as Ansible, Terraform, and Cloud Formation.
  • Experience administering and deploying development CI/CD tools, like Git, Jira, GitLab, or Jenkins.
  • Experience working with performance monitoring tools, such as New Relic, Datadog, or Pagerduty.
  • Significant experience with Windows and Linux operating system environments.
  • Knowledge of cloud computing platforms, including AWS, Azure, and GCP.
  • Experience with scripting solutions, such as PowerShell or Python.