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Audio Interaction Quality Checker

1 week ago

Karachi, Sindh, Pakistan Intersys Ltd. Full time

We are looking for a talented Audio Interaction Quality Checker to monitor and evaluate audio calls and text-based interactions at Intersys Ltd.

Key responsibilities include:

  • Assessing communication quality based on predefined criteria.
  • Providing feedback to agents to improve performance.
  • Maintaining QA reports.

Requirements:

  • A strong background in quality assurance, preferably in a customer service or call center environment.
  • Analytical skills with attention to detail.
  • Effective communication and feedback skills.

This is a full-time position with an entry-level seniority level, working in the Quality Assurance department within the IT Services and IT Consulting industry.