Customer Service Team Lead

2 weeks ago


Karachi, Sindh, Pakistan beBee Careers Full time
Responsibilities
  • Call Center Management: Supervise and lead a team of call center agents, monitor call center performance, and implement strategies to improve sales and targets and efficiency.
  • Office Administration: Manage office resources, ensure a clean and organized working environment, and oversee office security and access control.
  • Administrative Support: Coordinate schedules, shifts, and breaks for call center agents and assist in workforce planning and recruitment efforts.
  • Training and Development: Provide training and coaching to call center agents and foster a culture of continuous improvement and professional development.


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