Contact Centre Leadership Role

* Inbound centres receive calls from customers and clients, e.g. queries, requests, orders and complaints.* Outbound centres contact potential customers and clients with the aim of gathering information or selling a product.* Typical work activities vary according to the type of centre but, generally speaking, tasks will involve: -* setting and meeting...

Introduction:The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 300+ Clinical Laboratories, 50+ Pharmacies in over 120+ cities across...

Job Title: Centre Operations DirectorAbout the RoleThis is a leadership position that involves overseeing the daily operations of a centre. The successful candidate will be responsible for ensuring that all activities are carried out efficiently and effectively.Key ResponsibilitiesProvide academic leadership to teams and stakeholders.Develop and implement...

Leadership Role for Call Centre ManagementWe are seeking an experienced leader to oversee our offshore call centre operations in Karachi, where you will be responsible for managing the day-to-day activities of the team.This is a challenging and rewarding opportunity for those who thrive in dynamic environments. As a key member of our leadership team, you...

Job Title: Cyber Security Centre ManagerOur organization is seeking a highly skilled and experienced Cyber Security Centre Manager to oversee the highest level of security for our clients.A key aspect of this role will be ensuring the continuous delivery of top-notch security services, monitoring and mitigating potential threats, while maintaining a high...

Senior Call Centre Operations ManagerThe role entails overseeing the day-to-day operations of an inbound or outbound call centre. Main Responsibilities:Performance Management: Establish and meet performance targets for speed, efficiency, sales, and quality.Call Centre Management: Coordinate staffing and shift patterns to ensure seamless operation.Team...

Call Center Manager Job DescriptionYour duties will include but not limited to:Recruitment and setting up the complete facility including sourcing equipment, effective resource planning and applying call centre strategies and operations.Managing the daily running of the call centre, including receiving calls, chats and emails from customers and clients, e.g....

Call Centre Representative - Night ShiftResponsibilities:Contact potential or existing customers to inform them about a product or serviceAnswer questions about products or the companyAsk questions to understand customer requirements and close salesDirect prospects to the field sales team when neededEnter and update customer information in the databaseTake...

Job Overview">We are seeking a highly skilled and experienced Call Centre Manager to join our team. In this role, you will be responsible for establishing new hire training programs, managing scheduling based on forecasted volumes, and developing policies and procedures to improve efficiency.">Main Responsibilities">">Establishes new hire training programs...

Job Title: Customer Service RepresentativeWe are currently looking for a skilled and experienced Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, be fluent in English, and possess at least a Matriculation qualification.As a Customer Service Representative, you will be responsible for providing...