Client Portfolio Lead

4 hours ago

Lahore, Punjab, Pakistan beBeeAccount Full time 6,000,000 - 8,000,000
Job Title: Client Relationship Manager

The primary point of contact for clients, responsible for managing all aspects of client relationships, ensuring timely updates and responses across all campaigns.

Key Responsibilities:
  • Manage internal operations of the client across all campaigns with internal teams including design, animation, media, PR, IM, community teams if required.
  • Meet and liaise with clients to discuss and identify their requirements, understanding brief documents and debriefing with relevant teams at the agency.
  • Take ownership of client portfolio business as the main client-facing account lead.
  • Own end-to-end campaign execution from brief to final rollout, including idea generation, content calendar alignment, approvals, and deployment.
  • Ensure consistency of tone, brand voice, and creative aesthetics across all platforms as per the client's guidelines.
  • Manage a seamless system of final approved output based on client's requirements, post revisions/modifications for everything from the client.
  • Publish/digitally post all organic feed content/posts/stories/reels on all platforms as scheduled and mandated by the client.
  • Create always-on calendars, campaign plan presentations incorporating help from design, IM/PR team.
  • Own the complete end-to-end reporting process for the client and drive the reporting as mandated by the client.
  • Present campaign ideas and presentations to the client as per their requirements and plans.
  • Work closely with media planning teams to sync organic and paid social strategies for maximum performance.
  • Coordinate with PR and influencer teams to ensure integrated campaign messaging and narrative alignment.
  • Lead, monitor, and make necessary arrangements for seamless execution of all committed deliverables from the agency on client events including shoots, live-sessions, special day productions.
  • Ensure end-to-end data delivery and assist on work deliverables related to production post live events/shoots.
  • Identify opportunities for cross-selling and upselling additional services or solutions within existing accounts to maximize revenue and enhance client relationships.
  • Manage social media platforms communities and moderation assigned.
  • Regularly create client reports as mandated by them.
  • Lead and mentor junior account executives or social content coordinators, if any.
  • Foster a spirit of accountability, creativity, and urgency within the internal team.
  • Undertake administrative tasks including pre and post-production alignment for and from execution to delivery.
  • Arrange and attend meetings, take notes, and share contact reports.
  • Assist in pitches, along with other agency colleagues, with the aim of securing new business for the agency as and when required.

Qualifications:

  • Bachelor's degree in Marketing, Communications, Business, or a related field.
  • Previous account management experience of a minimum 02 years.
  • Strong verbal and written communication skills.
  • Hands-on experience with social media platforms and best practices.
  • Proficiency in Microsoft Office Suite.
  • Creative thinking and problem-solving skills.
  • Relevant experience with pre and post-productions.

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