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Library System Technician

2 weeks ago

Abbottabad, Khyber Pakhtunkhwa, Pakistan Insignia Software Full time
Key Skills

To succeed as a Technical Support Specialist at Insignia Software, you will need to possess:

  • Excellent communication and problem-solving skills
  • A strong understanding of library management systems and technical support principles
  • Ability to work effectively in a team environment
  • Familiarity with Microsoft Office products and software applications

Responsibilities

  1. Provide technical support to customers via phone and email
  2. Conduct quality control/bug testing of new releases
  3. Collaborate with product development team to research and document features
  4. Update knowledgebase cases and release notes

Qualifications

  • Bachelor's degree in Computer Science or related field
  • Minimum 3 years of experience in technical support or library management system

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • A collaborative and dynamic work environment