Office Coordinator
21 hours ago
Job Description
Responsibilities
- Assist clients in a professional manner, responding to inquiries and resolving issues in a timely fashion.
- Manage CRM data, tracking customer interactions and performance metrics to inform business decisions.
- Communicate effectively with clients, keeping them informed about work progress and resolved customer queries.
- Maintain a high level of quality service, adhering to client instructions and ensuring timely reporting.
- Report directly to the client, guaranteeing seamless communication and alignment with their objectives.
- Collaborate with cross-functional teams to drive business growth and improve customer satisfaction.
- Analyze performance metrics and make recommendations to enhance processes and improve results.
Requirements
- A minimum of O/A-Levels qualification.
- Familiarity with MS Office, particularly Excel, is essential.
- At least one year of experience in customer support or a related field is required.
- Prior experience working with CRM software is highly beneficial.
- Strong multitasking, time management, and negotiation skills are necessary for success in this role.
- Excellent communication and presentation skills are paramount in building strong relationships with clients.
Benefits
- Competitive salary range.
- Ongoing training and development opportunities.
- A supportive and dynamic work environment.
Work Arrangements
- Onsite work arrangement.
- Shift timings: 7 PM - 4 AM (Mon-Fri).
- Location: Office no 402, Al Hafeez Shopping Mall, Main Boulevard Gulberg Lahore.
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