Office Coordinator

21 hours ago


Lahore, Punjab, Pakistan Brandix Soft Full time

Job Description

Responsibilities

  • Assist clients in a professional manner, responding to inquiries and resolving issues in a timely fashion.
  • Manage CRM data, tracking customer interactions and performance metrics to inform business decisions.
  • Communicate effectively with clients, keeping them informed about work progress and resolved customer queries.
  • Maintain a high level of quality service, adhering to client instructions and ensuring timely reporting.
  • Report directly to the client, guaranteeing seamless communication and alignment with their objectives.
  • Collaborate with cross-functional teams to drive business growth and improve customer satisfaction.
  • Analyze performance metrics and make recommendations to enhance processes and improve results.

Requirements

  • A minimum of O/A-Levels qualification.
  • Familiarity with MS Office, particularly Excel, is essential.
  • At least one year of experience in customer support or a related field is required.
  • Prior experience working with CRM software is highly beneficial.
  • Strong multitasking, time management, and negotiation skills are necessary for success in this role.
  • Excellent communication and presentation skills are paramount in building strong relationships with clients.

Benefits

  • Competitive salary range.
  • Ongoing training and development opportunities.
  • A supportive and dynamic work environment.

Work Arrangements

  • Onsite work arrangement.
  • Shift timings: 7 PM - 4 AM (Mon-Fri).
  • Location: Office no 402, Al Hafeez Shopping Mall, Main Boulevard Gulberg Lahore.


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