Experienced Technical Support Specialist Wanted

1 day ago

Quetta City Tehsil, Pakistan beBeeTroubleshooter Full time $60,000 - $100,000
Track and Resolve Technical Issues

We are seeking a skilled Technical Support Engineer, Tracking to join our team. In this role, you will serve as a Subject Matter Expert in tracking and telematics, responsible for managing, tracking, diagnosing, and troubleshooting technical support cases.

You will train, educate, and assist other employees within Support and across the organization. Your key responsibilities include determining how to resolve support issues, identifying root causes of errors/bugs, analyzing data to determine impact/prevalence of issues, utilizing tools to modify user/vehicle data, communicating with customers, and reporting on-duty if engaged as an On-Call Technical Support Engineer.

Key Responsibilities:

  • Determine how to resolve support issues by making necessary changes to underlying data/hardware/process with minimal user disruption.
  • Identify root cause of errors/bugs by using data and tools to trace the origin and report them to Technical Leads.
  • Perform analysis of data to determine impact/prevalence of issues using analytics tools like Redash.
  • Utilize tools developed by the engineering team to modify user/vehicle data for resolving support issues.
  • Communicate with customers for reported issues, escalated cases, and urgent inquiries to minimize customer churn.
  • Report on-duty if engaged as the On-Call Technical Support Engineer in the rotation.

Requirements:

  • Minimum 1 year tenure in Technical Support or 2 years in Customer Support.
  • Fluent in spoken and written English.
  • Team player and can work in a professional environment.
  • Computer Science/Engineering educational background.
  • Exceptional performer.
  • Familiar with Hardware and Firmware level troubleshooting.
  • On-call rotation flexibility.

Benefits:

This is a fantastic opportunity to grow your skills and knowledge in tracking and telematics. You will have the chance to work with a talented team and contribute to the success of the organization.

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