Technical IT Infrastructure Support Specialist

2 days ago

Quetta City Tehsil, Pakistan beBeeInfrastructure Full time 5,500,000 - 7,500,000
Job Title: Technical IT Infrastructure Support Specialist

We are seeking a highly skilled and experienced IT infrastructure support specialist to join our team. As an IT support specialist, you will play a key role in providing technical assistance to our colleagues on site in various offices and remotely.

Your primary responsibilities will include:

  • Providing 1st to 3rd level technical support for all IT systems and services.
  • Logging and tracking incidents via the IT Service Management tool (Jira) and following the incident management process.
  • Working on escalated incidents from the IT Service Desk and ensuring that incidents are updated regularly with meaningful updates, quality, and troubleshooting steps performed.
  • Ensuring that incidents are resolved within set service level agreements.

You will work closely with the IT leadership team and other stakeholders to identify and resolve technical issues and improve the overall performance of our IT infrastructure.

In this role, you will be responsible for:

  • Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
  • Installing new hardware, software, and printers.
  • Implementing and assisting on the rollout of new applications and operating systems.
  • Preparing new laptops, installation & configuration of computer hardware, operating systems, and applications as part of the onboarding process.

To succeed in this role, you will need:

  • Bachelor's degree in computing or similar discipline.
  • Well-experienced, all-rounder IT support/infrastructure engineer with working knowledge of IAM, MDM, Office 365 or Google Apps, Slack, Zoom, Meraki WiFi, Apple Mac, Windows, VMWare, and Public/Private cloud technologies.
  • IT certifications such as MCSE, CCNA, ITIL.
  • 2-3 years experience.
  • Ability to support on Saturday (shift rotation).

This is a fantastic opportunity to join a dynamic team and take your career to the next level. If you have the skills and passion to excel in this role, we encourage you to apply.

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