Remittance Experience Specialist

6 hours ago


Lahore, Punjab, Pakistan beBeeCustomer Full time
Customer Experience Specialist

We are seeking a highly skilled Customer Experience Specialist to join our team. In this role, you will be responsible for ensuring a seamless, efficient, and customer-centric experience across all touchpoints of the remittance journey.

Key Responsibilities:
  • Act as the first point of contact for customers through phone, email, and chat
  • Handle customer inquiries regarding remittance transactions, account setup, service processes, and problem resolution
  • Monitor end-to-end customer journey to identify pain points and recommend process improvements
  • Ensure compliance with regulatory requirements while addressing customer requests
  • Escalate unresolved issues to relevant departments and ensure timely follow-up until closure
  • Maintain accurate records of customer interactions and feedback in the CRM system
  • Assist in creating and implementing customer experience initiatives and service quality standards
  • Collaborate with product, compliance, and operations teams to streamline processes and enhance customer satisfaction
  • Support in preparing periodic reports on customer feedback, complaints, and service performance
Requirements:
  • Strong communication skills (verbal & written) in English
  • Excellent interpersonal and problem-solving abilities with customer-first mindset
  • Ability to handle stress and work effectively in a fast-paced environment
  • Familiarity with remittance services, financial products, or fintech industry is a plus point
  • Proficiency in MS Office and CRM
Qualifications & Experience:
  • Bachelor's degree in Business Administration, Finance, Commerce, or related field
  • 0–3 years of experience in customer service/customer experience, preferably in fintech, banking, or remittance industry
Benefits:

This is an excellent opportunity to grow your career in a dynamic and fast-growing company. You will have the chance to work with a talented team, learn new skills, and take on new challenges.



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