
Remittance Experience Specialist
6 hours ago
We are seeking a highly skilled Customer Experience Specialist to join our team. In this role, you will be responsible for ensuring a seamless, efficient, and customer-centric experience across all touchpoints of the remittance journey.
Key Responsibilities:- Act as the first point of contact for customers through phone, email, and chat
- Handle customer inquiries regarding remittance transactions, account setup, service processes, and problem resolution
- Monitor end-to-end customer journey to identify pain points and recommend process improvements
- Ensure compliance with regulatory requirements while addressing customer requests
- Escalate unresolved issues to relevant departments and ensure timely follow-up until closure
- Maintain accurate records of customer interactions and feedback in the CRM system
- Assist in creating and implementing customer experience initiatives and service quality standards
- Collaborate with product, compliance, and operations teams to streamline processes and enhance customer satisfaction
- Support in preparing periodic reports on customer feedback, complaints, and service performance
- Strong communication skills (verbal & written) in English
- Excellent interpersonal and problem-solving abilities with customer-first mindset
- Ability to handle stress and work effectively in a fast-paced environment
- Familiarity with remittance services, financial products, or fintech industry is a plus point
- Proficiency in MS Office and CRM
- Bachelor's degree in Business Administration, Finance, Commerce, or related field
- 0–3 years of experience in customer service/customer experience, preferably in fintech, banking, or remittance industry
This is an excellent opportunity to grow your career in a dynamic and fast-growing company. You will have the chance to work with a talented team, learn new skills, and take on new challenges.
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