Service Quality Director

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

To take on the role of Quality Assurance Director, you will be responsible for overseeing the operations and problem-solving of a team to meet the required service quality and standards for local and international campaigns. The successful candidate will have experience in quality systems management, QA administration, QA engineering, and QA audit.

Key Responsibilities
  1. Maintaining Service Excellence
  2. Designing and Implementing Quality Standards
  3. Liaising with Operations Managers
  4. Providing Insightful Reporting and Analysis
  5. Ensuring QA Team Compliance and Calibration
  6. Leading the Quality Team
Job Requirements

The ideal candidate must possess more than 10 years of executive quality experience, including experience in quality systems management, QA administration, QA engineering, and QA audit. Inspection and test experience within the BPO industry is highly valued. A Bachelor's Degree or a Master's Degree in any field is also a requirement.



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