
Customer Support Manager
2 days ago
A process driven and service mindset who can bridge the teams like a well engaged department with internal and external stakeholder management.
Responsibilities:- Manage/handle a department of 50 to 60 people.
- Smart execution of department operations within given resources, including leave and shift management.
- Enablement of resources for efficient execution as per their roles and responsibilities.
- Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.
- Conducting progress and development meetings with staff.
- Strong follow up for ongoing projects and their completion on time.
- Developing a performance driven team who can achieve their assigned targets.
- Creating a professional work environment where individuals are treated equally and fairly, maintaining a healthy work-life balance for all employees.
- Implementation of company policies & procedures.
- Regular reviews of KPIs, performance analysis, and identification of workable areas.
- Training needs analysis and development of staff for next level roles.
- Focus on operations improvement and business development.
- Process creation and improvement for the best interest of the business.
Must be a graduate with BBA/MBA preferred.
Excellent English communication skills.
Skills Required:Leadership skills, team management, project management, situation handling, go-getter attitude, calm, proactive, hardworking, intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player, and solid individual contributor, solution provider.
Experience Required:- Minimum 5 to 8 years of experience required.
- Experience in managing different teams and departments.
- Experience in customer support & services business operations, call center operations, business development, recruitment, and project management.
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