Inbound Call Specialist

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time

The Inbound Call Specialist plays a critical role in providing excellent customer service experience. This involves taking inbound calls from customers, answering their inquiries, and resolving any issues they may have.

Key Responsibilities
  1. Respond to customer inquiries in a professional and courteous manner
  2. Resolve customer complaints in a fair and timely manner
  3. Escalate complex issues to a supervisor or manager when necessary
  4. Document all customer interactions and issues
  5. Follow up with customers to ensure satisfaction

Required Skills:

  • Strong communication and problem-solving skills
  • Ability to work in a team environment
  • High level of professionalism and integrity


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