
Customer Service Manager Inbound
2 days ago
Job Purpose
This position is responsible for guiding, supervising and monitoring a team of Call Center agents in terms of operations and sales. The key objective is to drive the teams to achieve objectives by maximizing sales and enhancing customers' experience.
Key Result Responsibilities
- Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit.
- Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives.
- Supervises a team of Call Center agents; monitors the day-to-day performance of the assigned team to ensure smooth operations.
Qualifications and Experience
To be successful as a Customer Service Manager Inbound at Fly Jinnah, you should have:
- Bachelor degree in Management or equivalent.
- 4+ years of related working experience in a similar role, preferably in aviation.
- Knowledge in Call/Contact Center technological systems and tools.
- Proven skills in analyzing data, identifying pitfalls and recommending effective solutions.
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