
Customer Service Liaison
3 days ago
We are seeking a highly skilled professional to join our team as a client service representative.
This role involves fostering positive relationships with clients, managing inquiries and directing complaints to relevant departments in a timely manner.
Your duties will also include obtaining post-sales feedback from clients.
To be successful in this position, you should have extensive experience in a similar role and demonstrate a client-focused approach.
A top-performing client service representative builds strong business relationships and provides personalized support to clients.
Job Requirements- Ensure a high-quality client service experience.
- Manage client inquiries via phone, email, online or in person.
- Direct client complaints or complex queries to relevant departments promptly.
- Provide technical assistance to clients on products and services.
- Escalate serious issues to management for prompt resolution.
- Develop positive relationships with clients by checking in regularly and following up on active processes.
- Maintain accurate records of client interactions and document processes.
- Identify potential client service concerns and implement proactive measures.
- Stay up-to-date on new products and emerging trends in client service.
- Recommend product improvements based on client feedback.
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