Tech Solutions Specialist

6 days ago

Islamabad, Islamabad, Pakistan beBeeSolution Full time $90,000 - $110,000
Technical Support Specialist

The Technical Support Specialist will be responsible for providing timely and accurate support to customers via email or chat applications. This includes responding promptly to customer queries, feature requests, bug reports, etc., as well as using targeted questions to quickly understand the root of customer issues.

In addition to technical support, this role also involves collaborating with relevant team members from engineering, sales, or marketing to resolve complex technical issues. The specialist will also contribute to product improvement by collecting customer feedback and identifying patterns or essential information from customer interactions.

Key Responsibilities:

  • Provide timely and accurate technical support to customers
  • Use targeted questions to identify the root of customer issues
  • Collaborate with relevant team members to resolve complex technical issues
  • Contribute to product improvement by collecting customer feedback and identifying patterns
Requirements

To be successful in this role, the candidate must have 2-4 years of relevant work experience and excellent written and verbal English communication skills. They must also be able to quickly grasp a highly technical product and provide step-by-step technical assistance both in written and verbal forms.

Additionally, the candidate should have strong problem-solving skills, a solid understanding of web functionality and software products, and knowledge of REST APIs or SDKs. Familiarity with help desk software is a plus.

Education: A BS degree in Computer Science, Software Engineering, Information Technology, or any relevant field is required.

What We Offer

We offer a dynamic work environment, medical coverage and insurance, and the freedom to learn and grow in a fast-paced environment. You will also have the opportunity to excel in the API landscape and participate in an Employee Share Option Program.

Our team values innovation, collaboration, and creativity. We are looking for a motivated individual who is eager to learn and grow with our company. Apply now to join our team

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