Customer Support Specialist

7 hours ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time 800,000 - 1,500,000

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our contact center, you will be responsible for delivering exceptional customer service through various communication channels.

About the Role

This is an exciting opportunity to work in a fast-paced environment where you will have the chance to grow and develop your skills. You will be working closely with our experienced team to provide top-notch support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  1. Respond to customer inquiries via phone, email, or chat in a timely and professional manner, providing accurate and complete information.
  2. Resolve customer issues and complaints efficiently, finding appropriate solutions while maintaining a high level of customer satisfaction.
  3. Maintain a thorough understanding of our products and services to assist customers effectively.
  4. Process orders, returns, and exchanges in accordance with established guidelines.
  5. Keep accurate records of customer interactions and transactions, documenting all relevant information.
  6. Provide product recommendations and upsell/cross-sell opportunities to customers based on their needs and preferences.
  7. Stay updated on industry trends, market changes, and competitor offerings to better assist customers and provide relevant information.
  8. Escalate complex issues to appropriate departments for resolution and follow up until resolution is achieved.
Requirements
  • High school diploma or equivalent, with at least 1-2 years of customer service experience, preferably in a fast-paced contact center environment.
  • Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
  • Strong problem-solving and critical-thinking abilities, with the ability to think quickly and make sound decisions.
  • Ability to work independently, multitask, and prioritize tasks effectively in a fast-paced environment.
  • Proficiency in using customer relationship management (CRM) software and other relevant computer applications.
  • Strong attention to detail and accuracy in data entry and documentation.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
  • Positive attitude, resilience, and ability to handle difficult situations with professionalism and empathy.
We Offer

We are committed to creating a positive and inclusive work environment where you can thrive. We offer competitive compensation, comprehensive training programs, and opportunities for growth and development.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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