Technical Problem Solver

1 week ago


Islamabad, Islamabad, Pakistan ibex Full time
About the Job

We are seeking a skilled Technical Support Specialist to join our team at ibex. As a key member of the Operations department, you will be responsible for delivering exceptional customer support and resolving technical issues.

Key Responsibilities:
  • Customer Engagement: Provide timely assistance to customers with claim filings, ensuring their queries are resolved efficiently.
  • Troubleshooting: Identify and resolve technical issues with customers' products, providing accurate and efficient solutions.
  • Communication: Communicate complex technical concepts in a clear and concise manner, enabling customers to understand and resolve technical issues.
Requirements:
  • Education: O-Levels/Intermediate or above.
  • Skills: Excellent English written and verbal communication skills with an IT background.
  • Accent: American or neutral accent preferred.
  • Software Proficiency: Proficient in MS Office, particularly MS Excel and MS Word.

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