
Technical Support Specialist
2 days ago
At ConnectPro International, we are dedicated to providing exceptional customer service. Our team is passionate about delivering timely and accurate support to our customers.
Job Summary:We are seeking a skilled Technical Support Specialist to join our customer success team. As a Technical Support Specialist, you will be responsible for providing prompt and courteous support to customers via email and online chat platforms. You will assist customers with inquiries, troubleshoot problems, and resolve issues efficiently while maintaining a high level of customer satisfaction.
Main Responsibilities:- Customer Support: Provide timely and accurate support to customers via email and live chat, resolving issues and answering inquiries regarding products, services, billing, and technical support.
- Troubleshooting: Troubleshoot customer problems and guide them through processes.
- Product Knowledge: Maintain a deep understanding of our company's products, services, and policies to provide accurate and effective assistance.
- Issue Escalation: Identify issues that require further assistance and escalate them to the appropriate department (technical support, management, etc.) when necessary.
- Documentation: Accurately document customer interactions, issues, and resolutions in our CRM system, ensuring that records are up-to-date and complete.
- Follow-up: Follow up with customers when necessary to ensure their issues are resolved and that they are satisfied with the outcome.
- Team Collaboration: Work closely with other team members, team leaders, and other departments to share insights and ensure consistent service.
- KPIs: Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
- Professional Development: Actively participate in training sessions, team meetings, and performance reviews to improve personal performance and stay updated on new product or policy changes.
-
IT Technical Support Specialist
4 days ago
Islamabad, Islamabad, Pakistan Promise Group Full timePromising a dynamic work environment, Promise Group invites applications for the position of IT Technical Support Specialist. As a key member of our team, you will be responsible for delivering exceptional technical support services to our clients.Key ResponsibilitiesProvide timely and effective technical assistance to clients regarding Microsoft 365 and...
-
IT Technical Support Specialist
12 hours ago
Islamabad, Islamabad, Pakistan Oxbridge Digital Full timeOxbridge Digital seeks a dedicated and skilled IT Technical Support Specialist to provide comprehensive technical support to staff, employees, and students at Riphah International University. This role is crucial in maintaining a seamless IT experience across the university's campuses.Key ResponsibilitiesTechnical Support: Respond to IT support requests from...
-
Technical Support Specialist
12 hours ago
Islamabad, Islamabad, Pakistan TEKenable Ltd Full timeWe are seeking a highly skilled and motivated Technical Support Specialist to join our dynamic 24/7 Support Team. This role requires maintaining, troubleshooting, and enhancing mission-critical applications. Key Responsibilities include providing second and third-line technical support for .NET and Angular-based applications.Job DescriptionThis is a 24/7...
-
Technical Support Specialist
12 hours ago
Islamabad, Islamabad, Pakistan EWS Group Full timeContour Software is a leading provider of enterprise software solutions, serving customers in over 100 countries worldwide. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world.We are seeking a highly skilled and...
-
Level 1 Technical Support Specialist
6 days ago
Islamabad, Islamabad, Pakistan Cloudpso Full timeAt CloudPSO, we are committed to delivering exceptional IT support services to our clients. As a Level 1 Technical Support Specialist, you will be the first point of contact for our clients, providing timely and effective resolutions for technical issues.Job DescriptionThis is a remote position that requires strong troubleshooting skills, a passion for...
-
Remote Technical Support Role
2 days ago
Islamabad, Islamabad, Pakistan Cloudpso Full timeJob DescriptionThis remote position requires a dedicated Technical Support Analyst to join our team. The ideal candidate will have experience in tiered-level technical customer support, a strong understanding of resolving customer needs promptly, and excellent troubleshooting skills.The Technical Support Analyst will work closely with product development and...
-
Technical Support Specialist
1 week ago
Islamabad, Islamabad, Pakistan Contour Software Full timeAbout UsAt Contour Software, we pride ourselves on being a subsidiary of Constellation Software Inc., a global enterprise software conglomerate. With a portfolio of market-leading solutions covering over 100 industry domains, we provide professionals with fulfilling, long-term careers.The DivisionWe are part of Freestyle Solutions, which provides essential...
-
East Coast Technical Support Professional
2 days ago
Islamabad, Islamabad, Pakistan Cloudpso Full timeRole ResponsibilitiesThe Technical Support Analyst will be responsible for providing technical support for company products to customers' IT staff via Freshdesk, Microsoft Teams, Outlook, and Zoom.They will create and update technical support knowledge base articles, troubleshooting guides, and support documentation. The analyst will also analyze customer...
-
IT Support Specialist
1 week ago
Islamabad, Islamabad, Pakistan ATSG Full timeAbout the role of IT Support Specialist at ATSG:Job OverviewThe Technical Assistance Engineer provides IT support to internal employees remotely or at the local office, focusing on delivering exemplary customer service while resolving technical issues. This role requires strong organizational and technical skills, as well as the ability to work independently...
-
IT Support Specialist
1 week ago
Islamabad, Islamabad, Pakistan ibex Full timeJob DescriptionThe Technical Support Specialist plays a vital role in the Operations department, ensuring seamless customer support and resolution. This position involves providing solutions to technical problems through diagnosis and guiding customers through the claim filing process via phone calls.Key Responsibilities:Claims Resolution: Assist customers...
-
Customer Support Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan ContentStudio inc Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...
-
Technical Support Associate
2 days ago
Islamabad, Islamabad, Pakistan Ibex Dynamics Full timeCareer Opportunities at Ibex DynamicsIbex Dynamics Pvt Ltd is a rapidly growing company that offers exciting career opportunities in the field of e-commerce. We are seeking a highly skilled and experienced Technical Support Associate to join our team. As a Technical Support Associate, you will be responsible for providing technical support to our clients,...
-
Product Support Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan Insignia Software Full timeBachelor Degree in Computer Science or IT related DegreeJob type: In office, 7:00 AM - 4:00 PM (Edmonton), M-F; RemoteSalary: PKR 100K-200K per monthDescription:Insignia Software is seeking energetic candidates to provide technical support and training for the Insignia Library System (ILS). Insignia's customers range from K-12 school districts and public...
-
Support Solutions Specialist
12 hours ago
Islamabad, Islamabad, Pakistan WellnessLiving Full timeJob DescriptionWe're looking for a Customer Solutions Specialist to join our team. As a first point of contact for our customers, you'll be the face of our brand and play a critical role in delivering exceptional service.You'll take ownership of each issue and provide well-communicated, personalized solutions to our customers, no matter how complex their...
-
Administrative Support Specialist
2 days ago
Islamabad, Islamabad, Pakistan Chunk Labs Full timeWe are seeking an Administrative Support Specialist to oversee office administration related matters under the guidance of the senior manager.Key Responsibilities:Document Preparation and OrganizationClient Communication and CoordinationEmail Correspondence and Response ManagementTech Doc Creation and MaintenanceMastery of Software Technical...
-
Technical Support Professional
4 days ago
Islamabad, Islamabad, Pakistan Promise Group Full timePromise Group is a leading Microsoft partner in the CEE region, offering a wide range of products and services to clients from various economic sectors. We are currently seeking a highly motivated Technical Support Professional to join our team.DutiesRespond to client inquiries and provide technical support via phone, email, and chat.Diagnose and resolve...
-
Technical Support Specialist
2 days ago
Islamabad, Islamabad, Pakistan Afiniti Full timeAbout AfinitiAfiniti is a leading provider of artificial intelligence solutions that enhance customer experiences through real-time interactions.Our vision is to deliver innovative AI solutions that improve operational efficiency and customer lifetime value, earning the trust of consumer companies worldwide. With 16 years of experience, Afiniti's patented...
-
Technical Support Technician
4 days ago
Islamabad, Islamabad, Pakistan Buono Private Limited Full timeWe are seeking a Technical Support Technician to provide technical assistance to end-users at Buono Private Limited. The ideal candidate will have excellent communication skills and the ability to troubleshoot hardware and software issues.Duties:Provide technical support to end-usersTroubleshoot hardware and software issuesInstall, configure and troubleshoot...
-
Technical Support Expert
4 hours ago
Islamabad, Islamabad, Pakistan S&P Global Full timeAbout the Opportunity:S&P Global is a leading provider of business intelligence solutions, and we are seeking a highly skilled Technical Support Expert to join our Client Operations team.As a Technical Support Expert, you will be responsible for providing expert-level support to clients via phone, email, and other channels, addressing their queries and...
-
NOC Technical Specialist
6 days ago
Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full timeWe are looking for an experienced NOC Technical Specialist to join our dynamic team at dinCloud Pakistan, An ATSG Company. As a key member of our NOC team, you will be responsible for ensuring seamless communication services for customers by diagnosing and addressing UC-specific alerts, troubleshooting advanced issues, and collaborating across teams to meet...