Sales Quality Assurance Specialist

7 days ago

Islamabad, Islamabad, Pakistan beBeeQuality Full time
About the Role

As a key member of our B2B Sales team, you will play a crucial role in ensuring high-quality performance across multiple channels.

Job Responsibilities
  • Evaluate and assess B2B sales calls for quality, accuracy, and adherence to company guidelines
  • Provide detailed feedback and actionable recommendations for improvements
Email and Chat Evaluations:
  • Review sales-related email and chat communications for clarity, professionalism, and effectiveness
  • Ensure emails and chats align with brand tone and customer engagement standards
Inbound Leads Monitoring:
  • Monitor inbound sales leads to ensure proper handling and response time
  • Evaluate the quality of inbound lead engagement and provide feedback for improvement
Feedback and Coaching Sessions:
  • Conduct coaching sessions with sales representatives based on findings from call, email, and chat evaluations
  • Offer constructive feedback to improve performance and overall customer experience
Account Audits:
  • Perform regular account audits to ensure accurate and up-to-date information is maintained
  • Ensure all accounts meet required standards and compliance guidelines
Ad-Hoc Audits:
  • Conduct random audits on calls, emails, and other sales interactions as needed to ensure consistency across the team
  • Provide feedback and improvement suggestions based on audit findings
Marketing Campaign Performance Audits:
  • Conduct audits on marketing campaign results by analysing generated leads versus conversions
  • Assess overall effectiveness, identify gaps, and provide detailed findings with recommendations for improvement
Improvement Trainings:
  • Plan and conduct training sessions aimed at improving sales performance and customer engagement
  • Address specific areas of improvement based on audit findings and trends
Trends Monitoring and Data Analysis:
  • Monitor trends and data related to sales performance, customer behaviour, and quality metrics
  • Use data analysis to identify areas for improvement and report on performance trends
Requirements
  • Bachelor's degree or equivalent
  • Experience in B2B sales environments
  • Proven experience in sales, and quality assurance in a relevant line of business, preferably within a B2B sales environment
  • Knowledge of and experience with quality assurance metrics, including their analysis and application to improve sales and customer interactions
  • Familiarity with call, email, and chat platforms, as well as CRM systems
  • Proficiency in using data analytics tools
  • Strong attention to detail and analytical skills
  • Excellent communication and coaching abilities
  • Ability to work independently and manage multiple tasks simultaneously
  • A proactive mindset with a focus on continuous improvement
Benefits
  • Fuel Allowance
  • Medical Insurance
  • Free Lunch Facility (In-house)
  • Gym Passport (Panel Gym's Free of Cost)
  • Participatory Fund
  • Market Competitive Salary
  • Sales Commissions
  • Learning & Challenging Work Environment
  • Amazing Work Culture
  • Paid Time off
  • Group Life Insurance

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