Senior Customer Success Strategist

1 day ago


Hyderabad City Taluka, Pakistan beBeeOperations Full time ₹1,750,000 - ₹2,500,000
Customer Success Operations Manager

We are looking for a talented Customer Success Operations Manager to join our team and enhance the efficiency of our Customer Success (CS) function.

This role will focus on providing data-driven insights, process automation, tool optimization, and cross-functional collaboration to drive customer retention, reduce churn, and improve overall customer engagement.

  • Key Responsibilities:
  • Job Description

Define, track, and analyze key customer health metrics such as retention, churn, and Net Dollar Retention (NDR).

Provide insights and reporting on CS performance, customer behavior, and key trends.

Segment customers to enable personalized engagement strategies.

Tool & Process Optimization

Own and optimize Customer Success tools.

Implement and automate workflows (e.g., lifecycle playbooks, alerts) to scale CS operations efficiently.

Ensure data integrity and accuracy across all systems.

Cross-functional Collaboration

Work closely with Customer Success, Marketing, Product, and Platform Ops teams to improve customer onboarding and engagement.

Ensure smooth handoffs between Sales → Onboarding → Customer Success.

Provide data-driven insights to the Customer Success team to enhance customer experience and feature adoption.

Customer Journey & Retention Strategies

Design customer engagement frameworks primarily focused on Revenue Growth and Net Dollar Retention (e.g., onboarding programs, automated playbooks).

Track adoption and engagement trends to proactively identify churn risks.

Support CSMs in upsell and expansion opportunities through predictive analytics.

Reporting & Forecasting

Build dashboards and reports for Customer Success leadership to track customer success impact, mapped to the KPIs for the function.

Forecast churn risk, expansion revenue, and retention trends.

Measure and report on customer feedback metrics (CSAT, NPS, CES).


Requirements & Skills:
  • 5+ years in a Customer Success Operations, Revenue Operations, or Business Operations role.
  • Strong experience with CS tools such as ChurnZero, Gainsight, PBI.
  • Expertise in data analysis, segmentation, and reporting (Excel, SQL, or BI tools like Tableau, Looker, or Power BI).
  • Experience in automating workflows and playbooks to scale CS processes.
  • Strong understanding of customer retention, churn analysis, and expansion strategies.
  • Ability to work cross-functionally with Sales, Marketing, and Product & Engineering teams.
  • Strong communication skills to translate data-driven insights into actionable strategies.
  • Knowledge of customer feedback frameworks (CSAT, NPS, CES) is a plus.
Why You'll Thrive Here:
  • We prioritize career development and growth.
  • We care about your well-being and provide a competitive array of benefits.
  • We reward our employees with salary, bonus, and equity compensation.
  • We value diversity and inclusion.


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