Account Growth Manager

1 week ago

Karachi, Sindh, Pakistan D·engage Full time

D·engage is a multi-culture organization that empowers its employees to drive client growth through effective customer relationships. We are seeking an experienced Account Growth Manager who will be responsible for retaining and growing existing customers by building value-based relationships.

About the Role

This customer-facing position involves assisting clients with their digital marketing efforts by owning a portfolio of existing accounts and taking full responsibility for their success, retention, and growth.

Responsibilities
  • Client Liaison and Project Management: Provide efficient client liaison and project management abilities to deliver on client requirements.
  • Customer Consultation: Actively consult clients regarding D-Engage product and services.
  • Key Performance Indicators (KPIs): Track customer satisfaction, product usage, and overall health metrics to provide actionable insights to the leadership team.
  • Strategic Planning: Develop and execute strategies to prevent churn and ensure customer success and satisfaction remains a priority.

Requirements

  • Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
  • Strong understanding of SaaS business models and customer success principles.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
  • Ability to analyze customer data, identify trends, and proactively offer solutions.
  • Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
  • Problem-solving mindset with the ability to navigate complex customer issues.
  • Strong organizational and multitasking skills with a focus on details.
  • Bachelor's degree in Business, Marketing, or related field (preferred).

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