Junior Technical Advocate

7 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are looking for a highly motivated and detail-oriented Client Services Representative to join our team. As a Client Services Representative, you will be responsible for providing expert-level support to clients, troubleshooting issues, and delivering training to ensure they maximize the software's capabilities.

About the Job

You will work closely with the MOSAIC Client Services Team to resolve queries related to reserves management, budgeting, capital management, and petroleum economic evaluations. This role requires strong technical, analytical, and communication skills to effectively assist clients and document key insights to improve MOSAIC workflows.

Key Responsibilities

Technical Support:

  • Providing first-line MOSAIC Help Desk support, addressing client queries related to software functionality and workflows.
  • Troubleshooting and resolving issues related to software access, calculations, and database configuration.

Training and Development:

  • Delivering training sessions for MOSAIC clients and prospects to optimize software utilization.
  • Assisting in documenting new features, workflows, and client FAQs for MOSAIC Help resources.

Communication and Collaboration:

  • Maintaining active communication with the MOSAIC Client Services Team across different time zones to ensure seamless support.
  • Logging client feedback and enhancement requests to improve MOSAIC functionality and user experience.
Benefits

The successful candidate will receive a competitive salary package, including medical coverage, parents' medical coverage, provident fund, employee performance-based bonuses, home internet subsidy, conveyance allowance, profit sharing plan, life benefit, child care facility, company-provided lunch/dinner, professional development budget, recreational area for in-house games, sporadic on-shore training opportunities, friendly work environment, and leave encashment.

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