Customer Experience Specialist

1 week ago

Lahore, Punjab, Pakistan Mindbridge Full time 60,000 - 150,000 per year

Who We Are

We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.

The Job

As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Get Hired Faster – Walk-In Interviews Open Now

Looking to kickstart your career without the wait? We've got you covered

For the
quickest response
and a
fast-track hiring process
, visit our office for
walk-in interviews
. Just bring your:

  • Original CNIC
  • Updated CV


When:
Monday to Saturday, 11:00 AM - 6:00 PM


Where:
Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.

Don't miss this chance to secure your dream job quickly Walk in and walk out with an offer

What we offer:

  • Highest salary package for Non-Voice Customer Support: up to
    PKR 150,000
  • No sales or monthly targets
  • Medical Insurance
  • Leave Encashment
  • On job training
  • State-of-the-art infrastructure
  • Annual Increment
  • Employee engagement & appreciation programs

Responsibilities:

  • Manage incoming chats/emails
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualifications

  • A-Levels/Intermediate
  • Natural instinct to empathize with users
  • Excellent verbal and written communication skills
  • Native or bilingual spoken and written English skills
  • Detail-oriented

We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.

  • Customer Relations Executive

    3 days ago

    Lahore, Punjab, Pakistan Experience Qatar DMC Full time 600,000 - 1,200,000 per year

    Job Title: Customer Service Representative – B2C (Remote, Night Shift)Location: Remote (Pakistan-based candidates preferred)Department: Experience QatarReports to: Line ManagerWorking Hours: 6:00 PM – 4:00 AM Pakistan Standard TimeEmployment Type: Full-time, RemoteAbout the Role:Experience Qatar is seeking a dedicated and enthusiastic Customer Service...

  • Customer Support Specialist

    1 day ago

    Lahore, Punjab, Pakistan Nexlinks (Pvt.) Ltd. Full time 300,000 - 600,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Lahore District. The Customer Support Specialist will be responsible for managing customer inquiries, providing technical support, and ensuring customer satisfaction. Daily tasks include addressing customer issues, troubleshooting technical problems, analyzing...

  • Customer Sales Specialist

    7 days ago

    Lahore, Punjab, Pakistan RSF packaging Full time 900,000 - 1,200,000 per year

    Company DescriptionRSF Packaging provides top-tier packaging solutions with customizable printed box services to meet industry-specific and product-specific needs. We offer high-quality custom boxes with logos through a simple and flexible packaging process.Role DescriptionThis is a full-time on-site role for a Customer Sales Specialist located in Lahore....

  • Customer Relationship Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Zystems Full time 104,000 - 130,878 per year

    Company DescriptionAt Zystems, we partner with forward-thinking organizations to deliver tailored business process outsourcing and technology solutions that drive efficiency, growth, and customer satisfaction. With a people-first approach and a commitment to innovation, Zystems empowers businesses to streamline operations, engage customers, and scale...

  • Customer Success Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Cyngro Full time 600,000 - 1,200,000 per year

    Company DescriptionAtCyngro, we specialize in digital marketing, SEO, web development, Odoo solutions, marketing automation, and conversion optimization, helping businesses achieve remarkable growth. Leveraging AI-driven strategies and cutting-edge technology, we drive digital transformation, enhance operational efficiency, and elevate brand success. With...

  • Customer Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan Stafflink Full time $104,000 - $130,878 per year

    Company DescriptionStafflink is the all-in-one platform that simplifies building and managing a global team. We handle everything from onboarding, payroll, compliance, to team management, allowing you to focus on growth. Our platform combines powerful HR and payroll tools with global mobility services and compliance expertise to help businesses scale across...

  • Customer Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan BB Holdings Full time 8,400,000 - 12,000,000 per year

    Customer Support SpecialistLocation: Lahore (On-site)Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Support Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns.. However, freshers with...

  • Customer Service Specialist

    5 days ago

    Lahore, Punjab, Pakistan Biztek Apps Full time 400,000 - 600,000 per year

    Job descriptionJob Title: Customer Service SpecialistLocation: Defence Moor, Walton Road, LahoreShift: Night Shift (Monday to Friday, 7:00 PM - 5:00 AM)Salary Package:Basic Salary: PKR PKR 100,000Incentives: Lucrative commission structure and bonusesBenefits: Provident fund, medical insurance, medical reimbursement, paid leaves, annual tour, bi-annual...

  • Sales and Customer Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan KeepMoving Logistics Full time 300,000 - 600,000 per year

    Company DescriptionKeepMoving Logistics is a leading player in the auto car shipping industry, specializing in efficient and reliable transportation solutions for all types of vehicles. We focus on customer satisfaction, ensuring safe and timely delivery across various distances. Our dedicated team of professionals and advanced logistics technology allow us...

  • Customer Service Specialist

    5 days ago

    Lahore, Punjab, Pakistan Abacus Full time 720,000 - 960,000 per year

    Job Description:We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Specialist. The ideal candidate will be responsible for handling customer queries, providing timely solutions, and ensuring a seamless service experience across various channels (calls, emails, chat, etc.).Key Responsibilities:Respond...