Remote Support Expert

2 weeks ago

Lahore, Punjab, Pakistan beBeeTechnical Full time

As a Technical Support Specialist, you will provide exceptional remote support by reviewing and updating support tickets, troubleshooting issues, and ensuring prompt resolutions while documenting processes.

Key Responsibilities:
  • Manage and update support tickets for efficient tracking.
  • Troubleshoot technical issues and document resolution steps.
  • Communicate effectively to address customer needs.
  • Contribute to creating and improving knowledge base materials.
  • Stay up-to-date with company tools and services.
Qualifications:
  • A minimum 150 Mbps internet speed and remote setup is required.
  • Experience in technical support, preferably remote, is necessary.
  • Strong written/verbal communication and troubleshooting skills are essential.
  • Familiarity with Google Suite, Microsoft Suite, and CRM systems is required.
  • Attention to detail, problem-solving abilities, and a team-player mindset are necessary.
Benefits:
  • This role offers the opportunity to work from home.
  • Paid Time Off is also available.
  • Opportunities for growth and promotion are present.
Job Details:
  • The seniority level of this position is entry-level.
  • The employment type is full-time.
  • The job function is Information Technology.
  • The industry is IT Services and IT Consulting.

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