Senior Technical Operations Lead

2 weeks ago

Lahore, Punjab, Pakistan beBeeLeadership Full time 1,500,000 - 2,000,000
Job Title: System Support Engineer L-2

This is a senior technical role that involves leading the system support team in supervising technical operations, resolving complex system issues and driving high-quality service delivery.

About the Job

The ideal candidate will possess strong leadership skills, with expertise in networking and problem-solving. The ability to continuously improve processes and deliver excellent customer satisfaction is crucial for success in this role.

Main Responsibilities:
  • Lead the system support team in supervising technical operations and resolving complex system issues.
  • Manage escalated issues efficiently and follow up with customers to ensure excellent service delivery.
  • Collaborate with product development and quality assurance teams to improve products and services.
  • Assign tasks to team members and monitor progress to ensure timely resolution of system issues.
  • Deliver coaching, training and constructive feedback to enhance team performance and development.
Requirements:
  • Strong leadership and technical skills.
  • Excellent problem-solving and analytical skills.
  • Able to work well under pressure and meet deadlines.
  • Strong communication and interpersonal skills.
What We Offer:
  • A competitive salary package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.

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