
Customer Success Representative
6 days ago
Customer Success Representative (Remote)
This is a one-year, fully remote Graduate Takeoff Program open to recent graduates worldwide. It offers practical training, skill development, and hands-on experience in the tech industry, with the potential for full-time employment upon completion.
The program runs 40 hours per week and focuses on supporting clients via chat, email, and calls with enthusiasm and active listening. You will achieve KPIs related to response time, handling time, and customer satisfaction.
You will identify customer issues, investigate queries, and report improvements. Additionally, you will continuously learn about platform updates and features, collaborate with the team to test and improve platform performance, and become a subject matter expert on InEvent's product.
Requirements- Fluent in German and English, both written and spoken
- Experience in Customer Success or similar roles
- Experience in SaaS or tech companies
- Excellent communication skills and empathy
- Flexibility to serve multicultural customers
- Availability to work specific shifts
- Resilience and eagerness to learn in a startup environment
- Paid Time Off (PTO)
- Gifts for birthdays and work anniversaries
Candidates need a personal computer and stable internet. Please submit your application and resume in English.
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