Senior Customer Liaison Specialist
2 weeks ago
As a seasoned professional in customer relations, you will play a pivotal role in fostering strong relationships with our customers. Your primary objective will be to manage customer expectations and deliver exceptional service.
">Key Responsibilities- Customer Expectation Management: Set clear goals and understand customer demands to ensure seamless interaction.
- Customer Needs Identification: Analyze requirements and provide cost-effective solutions to meet their needs.
- Negotiation and Communication: Build strong relationships through effective communication and agreements.
- Relationship Maintenance: Foster trust and rapport with existing and prospective customers.
- Adherence to Company Standards: Uphold all regulations and standards.
Education: A bachelor's degree in Business Administration, Marketing, or a related field.
Experience: At least six months of experience in a customer-facing department.
Skills: Excellent oral and written communication skills, exceptional negotiation and sales skills, proficiency in Microsoft Office Tools.
Knowledge: Sound knowledge of products and services, ability to maintain sensitive information.
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Customer Service Liaison
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Customer Service Liaison
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Senior Account/Product Specialist
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