Customer Service Liaison

2 weeks ago

Lahore, Punjab, Pakistan beBeeCustomerSupport Full time 400,000 - 600,000
Job Description
  • Maintain a professional demeanor with customers at all times.
  • Coordinate with airlines and customers on flight bookings and confirmations.
  • Liaise with stakeholders to resolve customer inquiries.
  • Provide real-time shipment status updates to shippers.
  • In-depth knowledge of services is essential for answering customer questions.
  • Record customer interactions, transactions, comments, and complaints for future reference.
  • Offer feedback on the efficiency of the customer service process to improve overall experience.
  • Evaluate customer satisfaction and provide professional support as needed.

The ideal candidate will possess exceptional communication skills, be able to work collaboratively in a team environment, and have a strong understanding of supply chain management principles.

A bachelor's degree in Supply Chain or Marketing is required. Fresh graduates with up to six months of experience are encouraged to apply.

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