Customer Support Specialist

1 week ago

Islamabad, Islamabad, Pakistan beBeeSupport Full time

**Technical Support Engineer Role Summary**

We are seeking an experienced Technical Support Engineer to join our team based in Islamabad. The ideal candidate will have a strong background in technical support, IT helpdesk, or network/system administration.

**Key Responsibilities:**

  • Provide Tier 1 technical support to customers via email and ticketing systems in both German and English.
  • Troubleshoot and resolve issues related to Linux systems, networking, firewalls, CDN, and WAF.
  • Guide customers through system configuration, usage, and optimization.
  • Collaborate with Tier 2/3 technical teams to escalate complex issues.
  • Document known issues, fixes, and create support content for internal and external use.

**Requirements:**

  • Minimum 2 years of experience in technical support, IT helpdesk, or network/system administration.
  • Good understanding of Linux environments, HTTP/HTTPS protocols, web infrastructure, and basic network security.
  • Ability to work independently and solve problems methodically.
  • Strong communication skills in English (written & spoken).
  • Basic to intermediate German language skills are required (B1 level or higher preferred).

**Preferred Qualifications:**

  • Familiarity with CDNs, cloud platforms, or cybersecurity tools.
  • Hands-on experience with customer service platforms like Zendesk, Jira, or Freshdesk.
  • Understanding of DDoS protection, SSL, and web performance tools.

**What We Offer:**

  • Opportunity to work with a global customer base and cutting-edge web security products.
  • A supportive, collaborative team environment based in Islamabad.
  • Competitive salary and benefits.
  • Career growth opportunities in network and cloud security.

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