Customer Experience Representative

3 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Customer Experience Representative

We are seeking a highly skilled and customer-focused representative to join our team. As a Customer Experience Representative, you will be the first point of contact for our users and play a critical role in ensuring they have a positive experience with our platform.

About the Role

This is an entry-level position that requires excellent verbal and written communication skills, a calm personality, and a passion for quality and exceptional customer service. You will be responsible for responding to customer inquiries via email, live chat, and social media in a friendly and honest manner.

  • You will investigate and resolve issues such as failed transfers, declined payments, and lost or stolen cards quickly and effectively.
  • You will collaborate with other departments to identify and monitor any suspicious activity.
Requirements
  • Excellent verbal and written communication skills with an emphasis on attention to detail.
  • A calm personality so that you're able to deal with a lot of issues and queries over chats each day.
  • A positive and patient attitude, with a genuine desire to help customers and have them leave each interaction feeling great.
  • Strong problem-solving skills and a knack for investigation.
  • A passion for quality and a focus on providing exceptional customer service.


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