Operations Manager

Job Overview

The role of a Operations Manager is to lead the efficient management of meter reading and billing processes.

This involves ensuring the seamless integration of operations, minimizing provisional billing and meeting regulatory requirements, while maintaining high customer satisfaction levels.

• Key Responsibilities:
• Accurately read gas meters, generate prompt bills and minimize provisional billing to meet regulatory requirements and customer satisfaction.
• Compare manual industrial readings with online Mazik readings for data accuracy.
• Analyze faulty meter claims, compile survey findings and estimate resolutions.
• Collaborate with Zonal Managers across Franchise Areas to resolve queries and arrange surveys.
• Ensure compliance with FBR and regulatory policies and procedures.
• Verify each bill before delivery to the Bill Delivery Contractor.
• Manage disconnections and reconnections of defaulter industrial customers.

Requirements

The ideal candidate will possess strong leadership skills, excellent communication abilities and a keen eye for detail.

They should be able to analyze complex data, identify areas for improvement and implement effective solutions.

Able to work in a fast-paced environment, prioritize tasks and manage multiple projects simultaneously.

Strong problem-solving skills, with the ability to think critically and make informed decisions.

Excellent time management skills, with the ability to meet deadlines and deliver results under pressure.

Ability to work collaboratively as part of a team, build strong relationships with colleagues and stakeholders.

Knowledge of industry regulations and policies, with the ability to ensure compliance.

Experience working with meter reading and billing systems, with a strong understanding of data accuracy and analysis.

Basic knowledge of statistical analysis and mathematical concepts.

Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.

Ability to learn new software and systems quickly.

Strong analytical and problem-solving skills, with the ability to identify and address operational inefficiencies.

Experience working in a customer-facing role, with a focus on delivering exceptional service and building strong relationships.

Excellent written and verbal communication skills, with the ability to effectively communicate with colleagues, stakeholders and customers.

Ability to work independently, with minimal supervision, and as part of a team, contributing to a collaborative and dynamic work environment.

Willingness to take calculated risks, innovate and improve processes, with a focus on continuous improvement and excellence.

Flexibility to adapt to changing priorities and workload, with a positive attitude and a willingness to go above and beyond to achieve goals.

Benefits

The successful candidate will enjoy a competitive salary package, including bonuses and benefits.

Ongoing training and development opportunities, to support career growth and progression.

A collaborative and dynamic work environment, with a focus on teamwork and mutual respect.

Opportunities to work on challenging projects, with a focus on innovation and continuous improvement.

Flexible working arrangements, including remote work options and flexible hours.

What We Offer

A leading organization in the industry, with a reputation for excellence and a commitment to innovation and excellence.

A dynamic and supportive work environment, with a focus on collaboration and mutual respect.

Opportunities for career growth and progression, with ongoing training and development opportunities.

Competitive salary package, including bonuses and benefits.

A chance to make a real difference, with a focus on delivering exceptional service and building strong relationships.