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Technical Support Specialist

2 weeks ago

Rawalpindi Cantonment, Pakistan beBee Careers Full time

About the Job:

We are seeking a top-notch technical support specialist to join our dynamic team. This role involves handling Email, Data Analysis, Live Chat, Troubleshooting, Technical Support, and more. It's an exciting opportunity to be part of one of the fastest-growing E-Commerce spaces and contribute to our continued success.

The role embodies our Core Values: putting the customer first, striving for excellence, being 100% honest, taking extreme ownership, and maximizing impact. If you resonate with these values and are passionate about delivering outstanding customer service, we'd love to hear from you. The role operates from Monday through Friday, 8 AM to 5 PM CET.

**Responsibilities:**

  • Provide technical support and troubleshooting for Gorgias CRM.
  • Manage Email, Data Analysis, Live Chat, and Troubleshooting tasks.
  • Address customer queries efficiently and handle backlogs.
  • Maintain professional and engaging communication with a focus on quality.
  • Ensure effective use of Gorgias by brands.

**Requirements:**

  • A minimum of 2 years of Customer Service experience is required.
  • Familiarity with Gorgias or similar CRMs is a plus.
  • Proficiency in English and strong organizational skills.
  • Experience in Technical Support and Troubleshooting.
  • Technical ability, problem-solving skills, and flexibility.
  • Leadership or management experience is desirable.

**Technical Requirements:**

  • Must have a personally-owned PC or laptop with at least an Intel i5 processor (or its equivalent).
  • A minimum internet speed of 15mbps for both upload and download.

**Perks & Benefits:**

  • Competitive Salary
  • Paid training
  • PTO
  • Health Insurance + Dental Coverage
  • Permanent and Full-Time Work From Home Set-up
  • Recognition and performance incentives
  • Year-end bonus

How to Apply:

Please copy and paste the following link into your browser: https://forms.gle/Ci4pje8Z7gJzkSpA9 and use the application code: JAZZHR.