Customer Experience Specialist

1 week ago


Karachi, Sindh, Pakistan beBeeCustomerExperience Full time
Customer Experience Specialist

We're building unforgettable customer experiences for fast-growing online brands. If you care about connection, consistency, and customer happiness — read on.

  • You'll be the voice behind the screen, making sure every order feels smooth, personal, and on-brand.
  • Chatting with customers via phone, email, live chat, or SMS to help with orders, returns, or product questions.
  • Providing support that feels human — reflecting each brand's voice and values with care.
  • Following up on order tracking, resolving issues smoothly, and offering thoughtful solutions.
  • Keeping things documented — from common questions to key feedback.

You're a Great Fit If You Have:

  • 1+ year of experience in customer support, VA roles, or e-commerce.
  • Clear, friendly written and verbal communication.
  • Familiarity with Shopify, Zendesk, or Gorgias (bonus points).
  • A calm and proactive approach when solving customer issues.
  • A reliable internet connection and a quiet home workspace.
  • Strong organization, attention to detail, and time management.

What We Offer:

  • Performance-based raises and bonuses.
  • Paid time off and HMO health coverage.
  • Fully remote — work from anywhere you feel productive.
  • A friendly, collaborative team culture.
  • Opportunities to grow and level up your skills.

To succeed in this role, you'll need to have excellent communication and problem-solving skills, as well as the ability to work independently.

Required Skills and Qualifications:

  • Customer Service Experience
  • Communication Skills
  • Problem Solving
  • Teamwork
  • Time Management

Benefits:

  • Competitive Salary
  • Health Insurance
  • Retirement Plan
  • Flexible Work Schedule

Others:

  • Professional Development Opportunities
  • Culture-Focused Environment


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