
Patient Care Specialist
3 days ago
We are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have strong communication skills, a background in customer service, and the ability to provide exceptional patient care.
About the Role:- Answer inbound calls and respond to emails from patients about billing inquiries
- Handle questions with empathy, clarity, and professionalism
- Explain patient statements, balances, and insurance coverage
- Set up payment plans or escalate issues to billing team as needed
- Update patient records and document interactions in Athena or other PM systems
- Maintain a friendly, respectful tone, even with frustrated callers
- Collaborate with billing/account managers to resolve patient issues efficiently
- Minimum 1 year of experience in a patient-facing or customer service role (medical billing preferred)
- Strong communication skills in English (spoken and written)
- Excellent listening, empathy, and problem-solving skills
- Familiarity with AthenaHealth or similar billing/PM software is a big plus
- Comfortable working U.S. time zone hours (Night Shift Only)
- Remote work is NOT available; this is an in-office role
As a Customer Service Representative, you will have the opportunity to work in a dynamic environment with a focus on work-life balance and flexible culture. You will receive ongoing training and mentorship, as well as growth opportunities within the organization.
The successful candidate will be passionate about helping others, organized, and patient. If you meet these requirements and are interested in this exciting opportunity, please submit your application today
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