Airport Operations Manager
5 days ago
About ChangeGroup & Prosegur Change
We are a leading independent retail foreign exchange group with operations in various locations. Our team is committed to delivering exceptional customer experiences and driving business growth.
As a Terminal Leader, you will play a pivotal role in optimising our airport operations and enhancing customer satisfaction at Changi Airport.
Key Responsibilities:
- Drive sales and revenue growth through effective team management and coaching
- Improve customer service levels by working closely with all leaders and store teams
- Manage people effectively, including performance-based rostering, annual leave management, retention, recruitment, and performance management
- Support product launches and promotions to drive business growth
- Manage inventory and margins across the airport to ensure optimal financial performance
- Execute operations in line with standard operating procedures and coach staff on operating disciplines
- Support communication for all site staff and management to ensure seamless operations
- Develop and maintain positive relationships with local stakeholders, including landlords and airport authorities
- Undertake company training within required timescales and share best practices within the airport
Requirements:
- Proven experience as a Sales Manager in the financial services industry, preferably in foreign exchange or retail, with at least 2 years' experience as a Sales Manager
- Strong leadership skills with a track record of effectively managing and motivating teams
- Excellent communication and interpersonal abilities
- Sound knowledge of inventory management and financial acumen
- Ability to uphold compliance with company policies and industry regulations
- Customer-centric mindset with a commitment to delivering exceptional service
- Flexibility to adapt to changing priorities and business needs
- Demonstrated ability to build and maintain positive relationships with stakeholders
- Willingness to undergo required training and develop skills continuously
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