Salesforce Renewal Process Specialist

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a highly motivated and detail-oriented individual to join our team as a Salesforce Renewal Process Specialist.

Job Description:

The successful candidate will be responsible for managing the renewal process for our customers, ensuring accuracy of all documentation related to renewal orders, and proactively ensuring timely renewals.

Main Responsibilities:
  • Create renewal opportunities in Salesforce
  • Sending renewal quotes
  • Work closely with customers throughout the renewal process
Additional Responsibilities:
  • Collaborate with sales teams to develop and execute renewal strategies
  • Use customer feedback and data to identify areas for improvement in the renewal process
  • Act as point of contact for customers with questions or concerns regarding the renewal process or their account
  • Monitor customer accounts and usage patterns to identify opportunities for upsell and cross-sell
  • Work with finance and operations teams to ensure accurate billing and payment processing
  • Maintain up-to-date knowledge of company product offerings, pricing, and policies
  • Participate in training and development opportunities to improve skills and knowledge
Requirements:
  • Bachelor's degree in business administration or related field
  • 6 Months - 1 Year of experience in a renewal processing role or customer service role
  • Strong communication and interpersonal skills
  • Ability to manage multiple tasks simultaneously while maintaining accuracy
  • Experience working with Salesforce is required
  • Able to work independently and as part of a team
Benefits:
  • Flexible scheduling including night shift availability
  • Paid time off and paid sick leave
  • An opportunity to grow and develop your career
Job Details:
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Software Development


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