
Salesforce Renewal Process Specialist
1 day ago
We are seeking a highly motivated and detail-oriented individual to join our team as a Salesforce Renewal Process Specialist.
Job Description:The successful candidate will be responsible for managing the renewal process for our customers, ensuring accuracy of all documentation related to renewal orders, and proactively ensuring timely renewals.
Main Responsibilities:- Create renewal opportunities in Salesforce
- Sending renewal quotes
- Work closely with customers throughout the renewal process
- Collaborate with sales teams to develop and execute renewal strategies
- Use customer feedback and data to identify areas for improvement in the renewal process
- Act as point of contact for customers with questions or concerns regarding the renewal process or their account
- Monitor customer accounts and usage patterns to identify opportunities for upsell and cross-sell
- Work with finance and operations teams to ensure accurate billing and payment processing
- Maintain up-to-date knowledge of company product offerings, pricing, and policies
- Participate in training and development opportunities to improve skills and knowledge
- Bachelor's degree in business administration or related field
- 6 Months - 1 Year of experience in a renewal processing role or customer service role
- Strong communication and interpersonal skills
- Ability to manage multiple tasks simultaneously while maintaining accuracy
- Experience working with Salesforce is required
- Able to work independently and as part of a team
- Flexible scheduling including night shift availability
- Paid time off and paid sick leave
- An opportunity to grow and develop your career
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Software Development
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