Service Desk Specialist

2 days ago


Islamabad, Islamabad, Pakistan Ora-Tech Systems Pvt. Ltd Full time
Job Description:

This is a contract role for a Service Desk Executive - IT located on-site in Islamabad. The successful candidate will be responsible for providing IT support and assistance to internal employees, troubleshooting technical issues, and ensuring the smooth operation of IT systems on a daily basis.

Key Responsibilities:
  • Act as the first point of contact to resolve or fulfill incidents/requests related to IT infrastructure and applications (e.g. Azure, Microsoft365 complete suite, Windows 11, Exchange, Teams, SharePoint online, Connectivity and Infra, Teleconferencing).
  • Answer phone calls, chats, emails and use ticketing system for troubleshooting and support.
  • Conduct tickets analysis on daily/weekly/monthly basis, identify problematic areas, find a permanent solution or raise with relevant team/SPOC for permanent solution.
  • Follow-up with users and technical vendors on status of tickets that are waiting on further information or confirmation of resolution.
  • Act as point of contact for coordination with infrastructure team for tasks such as firewall port openings, tunneling and VPNs, hardware and software configurations, access to IT systems in Portfolio, SSL certificates, etc.
  • Assist Lead SD Expert to deliver on Customer SLA.
  • Stay updated on and present the planned activities for the platform.
  • Participate in customer escalation meetings (with or without vendors).
  • Challenge vendors and other functional teams on suggested workarounds and costs.
  • Responsible for quality assurance/SOA compliance on deliveries.
  • Report on daily/weekly productivity and performance.


  • Islamabad, Islamabad, Pakistan ConnectPro International Full time

    About the Job:The Help Desk Specialist will be responsible for assisting customers with inquiries, troubleshooting problems, and resolving issues efficiently while maintaining a high level of customer satisfaction.


  • Islamabad, Islamabad, Pakistan Veon Group Full time

    We are seeking an experienced OSS Operations Expert to join our team at The Veon Group.As a member of our OSS Operations Team, you will be responsible for managing operations, support, and planning of various platforms deployed on OSS, EMS, and underlying layers along with service desk platforms in use across the organization.The ideal candidate will have...


  • Islamabad, Islamabad, Pakistan Jazz Full time

    Job Summary:We're seeking a highly experienced Network Operations Expert to join our team at Jazz. As a key member of our network operations team, you'll be responsible for managing the operations, support, and planning of various platforms deployed on OSS, EMS, and underlying layers.This role involves handling day-to-day operations, developing strategies...


  • Islamabad, Islamabad, Pakistan App Desk Inc Full time

    At App Desk Inc, we are seeking a talented iOS developer to contribute to the creation of cutting-edge applications for the iOS platform.The ideal candidate will possess expertise in Swift and Apple technologies, with a minimum of 1-2 years of experience in app development.Responsibilities:Develop high-quality iOS applications using Swift and Apple...

  • Help Desk Expert

    2 days ago


    Islamabad, Islamabad, Pakistan Ora-Tech Systems Pvt. Ltd Full time

    Job Summary:We are seeking a highly skilled Service Desk Executive to join our team. As a Service Desk Executive, you will be responsible for providing IT support and assistance to internal employees, troubleshooting technical issues, and ensuring the smooth operation of IT systems on a daily basis.Key Accountabilities:Provide IT support and assistance to...


  • Islamabad, Islamabad, Pakistan Veon Group Full time

    We are seeking an experienced Expert Network Support Specialist to join our team at The Veon Group.As a member of our Network Support Team, you will be responsible for providing technical functional support for smooth running of Service Desk Platforms.The ideal candidate will have in-depth experience working diverse OSS Service Desk Platforms in Telco...


  • Islamabad, Islamabad, Pakistan ITCS (IT Consulting and Services) Full time

    About the RoleWe are looking for a Help Desk Technician to join our team at ITCS (IT Consulting and Services). The successful candidate will be responsible for resolving technical issues reported by clients, providing guidance on computer usage, and escalating complex issues to senior technicians.ResponsibilitiesRespond to client inquiries and provide timely...


  • Islamabad, Islamabad, Pakistan ibex Full time

    About the Job: At ibex, we are committed to delivering exceptional service to our customers. Our Help Desk Professional plays a vital role in ensuring customer satisfaction by providing timely and effective solutions to customer inquiries and issues.Key Tasks:Respond to customer inquiries via phone, email, or chat, providing accurate and concise information...

  • Help Desk Associate

    5 days ago


    Islamabad, Islamabad, Pakistan Webicosoft Full time

    The Ideal CandidateWe are searching for a highly skilled Help Desk Associate to join our team. As a key member of our customer support team, you will be responsible for delivering outstanding service to our clients.Key Responsibilities:Carefully address customer inquiries to provide a positive experience.Thoroughly document customer interactions to maintain...


  • Islamabad, Islamabad, Pakistan App Desk Inc Full time

    About the Company:App Desk Inc is a software company that specializes in developing high-quality applications for various industries. We are committed to providing excellent customer service and ensuring that our products meet the highest standards of quality and reliability. Our team consists of experienced professionals who are passionate about their work...


  • Islamabad, Islamabad, Pakistan First Class IT Services Full time

    Company CultureAt First Class IT Services, we value our employees' contributions and strive to create a positive and supportive work environment. We believe that a happy employee is a productive employee.BenefitsCompetitive salary and benefits package.

  • Help Desk Expert

    5 days ago


    Islamabad, Islamabad, Pakistan Acorn Technology Services Full time

    Are you a detail-oriented and customer-focused individual looking for a challenging role in technical support? Do you have excellent communication and problem-solving skills?As a Help Desk Expert at Acorn Technology Services, you will be responsible for providing top-notch technical support to our customers. This includes responding to customer inquiries,...

  • Help Desk Expert

    5 days ago


    Islamabad, Islamabad, Pakistan Nextel BPO 3.0 Full time

    Job ProfileNextel BPO 3.0 is seeking a highly skilled HELP DESK EXPERT to join our team. In this role, you will be responsible for providing technical support to our clients, resolving issues and ensuring overall satisfaction. If you are a skilled problem-solver with a passion for delivering exceptional customer experiences, we encourage you to apply.About...


  • Islamabad, Islamabad, Pakistan Smiling Pixels Full time

    About the PositionWe are seeking a highly skilled and dedicated Help Desk Representative to join our team at Smiling Pixels. As an Associate Customer Support Representative, you will be responsible for delivering timely, accurate, and empathetic responses to client inquiries, ensuring exceptional customer satisfaction and contributing to our agency's overall...


  • Islamabad, Islamabad, Pakistan Developer Desks Technology Full time

    Project Management Specialist at Developer Desks TechnologyWe are looking for a seasoned Project Management Specialist with 4+ years of experience in an IT company, boasting a proven track record of delivering successful projects.Key Responsibilities:Develop project deliverables, including comprehensive test strategies, and oversee the management of test...


  • Islamabad, Islamabad, Pakistan Veon Group Full time

    The Veon Group is a leading employer in the country, epitomizing a philosophy where each employee passionately strives to live better every day.We are committed to creating an inclusive environment for all employees and celebrate diversity. Our core values include qualities essential for a positive organizational culture, entrepreneurial innovative mindsets,...


  • Islamabad, Islamabad, Pakistan Focus IT Services Full time

    Company OverviewWe are Focus IT Services, a leading provider of innovative technology solutions. Our mission is to deliver exceptional customer experiences through outstanding service and support. We are committed to fostering a collaborative and dynamic work environment that encourages growth, learning, and achievement.Job Description:We are seeking skilled...


  • Islamabad, Islamabad, Pakistan Developer Desks Technology Full time

    Graphic Design SpecialistWe seek an exceptional Graphic Design Specialist to join our team at Developer Desks Technology. As a key member, you will play a pivotal role in designing captivating visual content for our digital presence.ResponsibilitiesYour primary responsibilities will include:Crafting compelling UI/UX designs that enhance user...

  • Telecoms Engineer

    5 days ago


    Islamabad, Islamabad, Pakistan Jazz Full time

    Job Overview:Jazz is a leading employer in the country, and we're seeking a highly skilled Service Desk Solutions Manager to join our team. As a key member of our service desk team, you'll be responsible for managing the operations, support, and planning of various platforms deployed on OSS, EMS, and underlying layers.This role involves handling day-to-day...


  • Islamabad, Islamabad, Pakistan Jazz Full time

    Job Title: Network Operations ExpertAt Jazz, we're seeking a highly skilled Network Operations Expert to manage the day-to-day operations of our OSS and EMS platforms. As a key member of our team, you'll be responsible for overseeing the smooth operation and transformation of our service desk platforms.This role involves developing strategies to ensure the...