Global Program Coordinator

1 day ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Description

We are seeking a highly organized and proactive Program Manager to join our team. This individual will play a central role in executing the ASP Program, supporting partner selection, recruitment, onboarding, and ongoing relationship and performance management.

The Program Manager will work closely with Solution Architects, Delivery Business Units, Sales, and Global Operations, requiring frequent collaboration and communication. The role demands high levels of organization, initiative, cross-cultural communication, and stakeholder management.

Key Responsibilities:
  • Partner Selection & Recruitment Support: Assist in identifying and vetting new ASP partners based on standardized selection criteria, track partner requests, align with BU leaders, and manage documentation through Lexion and internal onboarding workflows.
  • Onboarding & Documentation Management: Coordinate all onboarding steps, including the collection of tax forms, contracts, insurance, and intake forms, maintain organized records, and ensure timely completion of partner onboarding checklists.
  • Relationship Management & Communication: Serve as the primary liaison for partner questions, escalations, and resource coordination, ensure partners are well-supported and aligned with Zones' goals, including regular check-ins and participation in QBRs.
  • Performance Management & Compliance Monitoring: Track key performance indicators (KPIs), SLA compliance, and partner health using dashboards and feedback forms, flag underperforming partners and support corrective actions.
  • Operational Reporting & Data Entry: Maintain and update the centralized ASP partner directory, global partner dashboards, and intake trackers, provide weekly and monthly reports on partner status, performance, and program gaps.

The ideal candidate will possess a Bachelor's degree in Business Administration, Operations, or a related field, with a minimum of 2+ years of experience in program coordination, partner/vendor management, or service delivery support. Advanced proficiency with Microsoft Office Suite is required, with PowerBI experience preferred.

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